FAQ

HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

 

WHERE CAN I FIND HAUTTMAN?

www.hauttman.com website shop page is the only available place you can find Hauttman watches.
Any hauttman offered to you outside of this website without our information is fake or a second-hand product.


WHY ARE HAUTTMAN WATCHES FOUND ONLINE ONLY?

Hauttman online store sees more traffic and reaches more people online.

The extra cost and time a presentation space require to keep all products in the store would raise Hauttman watches retail price which we don’t want.

The fact that shopping trends are changing year after year only means that more people prefer to order online for many reasons. This means we'll be seeing more and more online-only products and stores.

When you shop online, be sure to look for great deals at our site all the time.

 

HOW CAN I SEE THE HAUTTMAN WATCHES?  

You can contact your local watch store about your product requirement and give Hauttman contact information. Once your local watch store meets our retailer conditions well be happy to deliver the product to the retailer for your review.  

 

HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk/spam folder or contact us at mail@hauttman.com

 

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt.

 

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: Once payment is verified we give refunds in 30 days from the est. day of delivery for the pre-order campaigns refunds is payable by the date of campaigns end.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders within Europe should expect to receive their orders within five (5) to ten (10) working days upon promised delivery date. Delivery of Deep discovery diver’s chronograph 2019 model is estimated to start in December 2018 with a frequency of 40 watches per month.

Please click for further delivery details.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

 

HOW DO YOU SHIP MY ORDERS?

All your orders are sent via DHL.

 

HOW DO I MAKE PAYMENTS USING PAYPAL? HOW DOES IT WORK?

PayPal is the easiest way to make payments online. While checking out your order, you will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing. After a successful PayPal payment, a payment advice will be automatically generated to hauttman.com system for your order.

It's fast, easy & secure.

 

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards for PayPal payments.

 

CAN I PAY USING PAYPAL WITHOUT A PAYPAL ACCOUNT?

Yes! It is commonly misunderstood that a PayPal account is needed in order to make payments through PayPal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a PayPal account, all you need is any Debit/Credit card stated below that is supported by PayPal.

For more details, click here to see how PayPal works for you.

 

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any item that falls under the below categories should not be given sent or sold before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at mail@hauttman.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  1. In the event of damaged samples received, we will require photo proof of the affected products and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the item to you at no cost, subject to availability. In light of this, any item that falls into this category should not be lost or given away before taking photo proof and emailing the photo to us at mail@hauttman.com
  2. In the event of lost mail, we will try to locate the delivery team in DHL and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

 

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY /WRONG SAMPLE/MISSING SHIPMENT?

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at mail@hauttman.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  1. In the event that the sample you've received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.
  2. In the event that you've received the wrong product, we will require photo proof of the wrongly sent sample and D.O (Delivery Order) and after reviewing, we'll re-send the correct sample to you at no cost, subject to availability.
  3. In the event you've received your order with a missing part, we will require you to email us a clear photo proof of your D.O (Delivery Order) to mail@hauttman.com and after which, our customer service officer will attend to you to find out more before a decision is made to re-send the product to you at no cost, subject to availability.

 

I AM HAVING PROBLEMS ACCESSING HAUTTMAN WEBSITE SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

www.hauttman.com uses some of the latest graphics designs which may not be supported in the lower version of browsers, it is recommended that you use the following browsers to access store:

  1. Microsoft Internet Explorer Version 10 onwards.
  1. Mozilla Firefox Version 10 onwards.
  1. Google Chrome Version 12 onwards.

In addition, please ensure that your JavaScript and Cookie is enabled on your browser.